Looking for reliable customer support 24/7? Choose Diya, and here’s why:
In today’s fast-paced digital world, customer support is a key driver of user satisfaction, retention, and overall brand trust. Whether you’re running an e-commerce store, managing a SaaS platform, or launching a new app, responsive and reliable support is expected. And at Diya, we deliver exactly that!
What Do We Offer?
Experienced Team
Our customer support team includes 20+ trained specialists with deep expertise in live and product support. We prioritize stability and follow a well-established workflow to ensure consistent service.
Resilient and Uninterrupted Operations
We’ve built our support structure around continuity. Every key team member is equipped with uninterruptible power supplies, backup internet (Starlink), and clear disaster recovery protocols. Based in the safe regions of Ukraine, we maintain business continuity through proven systems that allow us to operate smoothly, even during unforeseen challenges.
Comprehensive and Flexible Support
We offer 24/7/365 coverage across all primary channels: phone, email, and live chat. Also, our team is proficient with tools like Zendesk, Intercom, Freshdesk, Help Scout, Jira, Zoho, WhatsApp, Aircall, and custom CRMs.
Two Engagement Models
Shared Team — ideal for startups or smaller projects. You only pay for the time spent resolving requests. There’s no fixed monthly fee, and the team supports multiple projects.
Dedicated Team — best for growing businesses with higher volumes. Your support agents work exclusively on your project with a fixed monthly rate. We can build a team from scratch or expand your existing one.
Interested in partnering with us? Visit the Customer Support section on our website to learn more:
https://lnkd.in/dERSybTT
Let’s see how we can help.
