IT Operations Engineer

System Monitoring and Alerting:

• Proactively monitor system performance, availability, and reliability across Azure cloud services, applications, and APIs.
• Set up and maintain alerts using Azure Monitor, Application Insights, and Splunk to identify anomalies in real time.

Incident Management:

• Serve as the first point of contact for escalated issues from ServiceDesk (L1, L2) and SecurityDesk teams.
• Collaborate with development teams to troubleshoot and resolve issues related to infrastructure, workflows, or application performance.

Operational Oversight:

• Maintain a comprehensive understanding of the applications supported by each team.
• Provide feedback to development teams on operational bottlenecks and recommend improvements to monitoring and workflows.
• Collaboration with Development Teams:
• Act as an embedded operations expert within each team, ensuring alignment between operations and development efforts.
• Support cross-team initiatives to ensure new features and services are operationally ready.

Documentation and Reporting:

• Maintain up-to-date documentation of systems, workflows, and incident responses.
• Generate periodic reports on operational metrics, such as system uptime, incident resolution times, and performance trends.

Required Skills and Experience:

• Strong expertise in monitoring and alerting tools (e.g., Splunk, Azure Monitor, Application Insights).
• Familiarity with cloud platforms such as Azure (preferred) or AWS.
• Experience working with microservices architectures and understanding of RESTful APIs.
• Knowledge of incident management processes and tools such as Azure DevOps, Jira, or similar.
• Excellent problem-solving skills and ability to diagnose and resolve system issues efficiently.
• Strong collaboration and communication skills to work effectively with cross-functional teams.

Nice to Have

• Exposure to messaging systems (e.g., Service Bus).
• Familiarity with CI/CD pipelines (e.g., Azure DevOps, GitHub Actions).
• Basic understanding of database management systems (SQL Server, or similar).