Customer Support Specialist

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Job Responsibilities:

  • Сommunication with clients via chats, e-mail, and calls
  • Respond to customer queries promptly and accurately (24/7 service).
  • Follow up with customers to ensure prompt issue resolution.
  • Collect and analyse customer feedback to assess satisfaction.
  • Proficient in English.
  • Experience in customer service will be considered a plus.
  • Strong written and verbal communication skills.
  • Excellent problem-solving abilities.
  • Ability to multitask.
  • Commitment to customer satisfaction.
  • Effective time management.
  • Willingness to learn.
  • Comfortable work environment, remote work.
  • The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule 24/7.
  • Paid vacation and sick leave.
  • Healthcare insurance and gym.
  • Training and useful experience.
  • Work in a young and friendly team.
  • Career opportunities and professional growth.
Apply

Diya UA LLC, Ukraine
Registry code: 43717062

Diya OU, Estonia
Registry code: 16529910

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