Customer Success and Sales Support Specialist

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are looking for a proactive and detail-oriented Customer Success & Sales Support Specialist to support customer communications and manage the flow of leads, inquiries, and support requests across multiple online channels. The role combines professional client interaction, coordination of incoming messages, and accurate CRM data administration.

This position requires strong communication skills, responsibility, and the ability to react quickly and professionally to different types of customer requests.

1) Customer Communications & Support (English)

  • Respond to live chat messages on the website
  • Handle inquiries coming via email, contact forms, or social media
  • Provide clear, polite, professional responses in English
  • Log all interactions into the CRM system
  • Forward inquiries to internal specialists when needed and ensure proper follow-up
  • Keep full records of communication history
  • Report recurring customer questions and suggestions for service improvements

2) Product-Related Customer Interaction (Ukrainian)

  • Respond to customer questions about product types, ordering, delivery options, pricing, etc.
  • Manage requests arriving through website, social pages, and messaging platforms
  • Ensure customer messaging aligns with brand voice and tone
  • Coordinate with internal teams on order processing or special requests
  • Prepare brief summaries of requests for product, sales, or logistics teams

3) Lead & CRM Pipeline Adminastration

  • Maintain an up-to-date list of all incoming prospects and inquiries
  • Track the status of leads, opportunities, offers, and next steps in the CRM
  • Ensure all customer data, notes, and follow-ups are properly reflected in the system
  • Remind internal stakeholders of pending actions or deadlines
  • Prepare weekly pipeline summaries showing lead volume, status changes, and progress
  • Support with introductory messages, proposal drafts, and meeting scheduling when needed
  • Comfortable work environment, remote work.
  • Ongoing operations: according to European business hours
  • Paid vacation and sick leave.
  • Healthcare insurance and gym.
  • Training and useful experience.
  • Work in a young and friendly team.
  • Career opportunities and professional growth.
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