Business Applications Support Specialist

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Support and management of the corporate customer communication platform:

Set up dedicated email accounts for customers.

Automation rules configuration.

Provide training and ongoing support for an internal team.

Reports configuration and delivery.

Documentation tasks — creating and maintaining an internal wiki.

Support and management of the internal transportation management systems:

Account management.

Provide management of access roles and permissions.

User support.

English B2+ (Upper-Intermediate).

Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.

Basic understanding of a CRM system structure.

Solid knowledge of Office applications will be an advantage (Word, Excel, Google Docs)

Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).

Readiness to different time shifts (our operations are 24/7).

Comfortable work environment, remote work.

Schedule based on the round-the-clock support service.

Competitive salary.

Paid vacation and sick leave.

Healthcare insurance and gym.

Training and valuable experience.

Work in a young and friendly team.

Career opportunities and professional growth.