Customer Support Specialist

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are seeking a proactive, communicative, and highly motivated Customer Support Specialist to join our team. The role involves assisting tourists worldwide with transfer issues.

Responsibilities

Сommunication with clients via chats, e-mail, and calls

Respond to customer queries promptly and accurately (24/7 service).

Follow up with customers to ensure prompt issue resolution.

Collect and analyse customer feedback to assess satisfaction.

Qualifications

Proficiency in English.

Experience in customer service will be considered a plus.

Strong written and verbal communication skills.

Excellent problem-solving abilities.

Ability to multitask.

Commitment to customer satisfaction.

Effective time management.

Willingness to learn.

What we offer

Comfortable work environment, remote work.

The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule

Paid vacation and sick leave.

Healthcare insurance and gym.

Training and useful experience.

Work in a young and friendly team.

Career opportunities and professional growth.

To speed up the recruitment process, please fill out the form: https://forms.office.com/e/cPcHYcgHm1?origin=lprLink

Ready to join our team?

Check our open positions and send your CV to get started.

Anna Tkachuk

Head of the Human Resources Department