Technical Support Specialist (L2)

Submit CV

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. We are a friendly crew of IT-savvies who value flexibility, technical excellence, and exceeding customer expectations.

We are expanding our team and looking for a Level 2 Engineer who is passionate about cloud technologies and automation. If you have a strong background in the Microsoft ecosystem and want to work on international projects, we’d love to have you on board!

Responsibilities

  • Set up and maintain services primarily within Microsoft 365 and Azure environments.
  • Infrastructure Availability. Proactively ensure high levels of systems availability and performance for our clients.
  • Automation. Write and maintain custom PowerShell scripts to increase efficiency and reduce manual intervention.
  • Documentation. Create and maintain technical documentation, procedural guides, and operational reports.

Qualifications

  • Microsoft Stack. Proven experience administering M365 (Admin Center, Exchange, Azure AD/Entra ID, Intune, Licensing) and Windows Server.
  • Core Services. Strong knowledge of AD, GPO, DNS, ADFS, and networking basics.
  • Troubleshooting. Ability to diagnose complex issues in a Windows environment using event logs and diagnostic tools.
  • Scripting. Solid proficiency in PowerShell for task automation.
  • English. Minimum Intermediate level (written and spoken) for professional communication.
  • Education. Higher education in Information Technology or a related field.

Will be a plus:

  • Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified).
  • Experience with API services.

What we offer

  • Remote work. We operate in two weekly rotating shifts: Morning (07:00 — 15:00) and Evening (15:00 — 23:00).
  • Professional Certification. We provide full sponsorship and support for obtaining Microsoft 365, Azure, and other relevant industry certifications.
  • We provide a corporate English tutor to help you level up your communication skills for international projects.
  • Comprehensive healthcare insurance and gym membership compensation.
  • Access to professional psychological consultations to support your well-being.
  • Real career opportunities, paid training.
  • Paid vacation and sick leave.

Ready to join our team?

Check our open positions and send your CV to get started.

Anna Tkachuk

Head of the Human Resources Department

Linkedin-in Envelope

You’re sharing your CV with Diya