Business Applications Support Specialist

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities

Support and management of the corporate customer communication platform:

Set up dedicated email accounts for customers.

Automation rules configuration.

Provide training and ongoing support for an internal team.

Reports configuration and delivery.

Documentation tasks — creating and maintaining an internal wiki.

Support and management of the internal transportation management systems:

Account management.

Provide management of access roles and permissions.

User support.

Documentation tasks — creating and maintaining an internal wiki.

Qualifications

English B2+ (Upper-Intermediate).
Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
Experience with low-code or no-code platforms: Microsoft Power Automate, Bubble io, Zapier.
Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).

What we offer

Comfortable work environment, remote work.
Schedule based on the round-the-clock support service, but you will primarily work during American business hours.
Competitive salary.
Paid vacation and sick leave.
Healthcare insurance and gym.
Training and valuable experience.
Work in a young and friendly team.
Career opportunities and professional growth.

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