Services

1

It Customer Care
Service Desk

Proactive communication; issue detection and resolution within the agreed SLA; technical staff: tier – 1 and tier – 2 IT engineers, analysts and infrastructure architects; 24/7/365 customer infrastructure operation with no downtime; managing staff: team leaders, account managers; consulting to improve customer’s IT operation all-in-all.

2

24/7 Monitoring

We provide 24/7 monitoring and alerts escalation for your entire network, servers, applications and websites. Tools: Nagios, AlertSite, OpsGenie, OMS, SCOM, custom DIYA.pro tools.

3

IT Infrastructure
Management

Virtualization (VmWare, Hyper-V, XEN) Storage (planning capacity and utilization, duplication, replication, archiving) Database (MS SQL, MySQL, PostgreSQL, MariaDB) Windows/Linux based infrastructure physical or cloudy :). Security management, SCCM and Chef deployment systems support.

4

Project management
and IT-Advisory

Infrastructure architecture advisory; Network and server migration projects devise; Wise teams set up and upscale; Focused HR assessment; Development and infrastructure projects outsourcing; Cloud solutions migration support – Azure and AWS.